Tailored onboarding

Deployment built around your portfolio

Our engineers manage every connection and integration, without requiring time or capacity from your IT team. Within two weeks, your REAL environment is fully operational and running alongside your existing processes. After launch, we stay closely involved to support your team, optimize performance, and help you achieve value as quickly as possible.

Deployment

Your team stays on the operation. We handle the setup.

A dedicated deployment team builds inside your environment, gets agents into production, and hands over the controls. Engineers who know your portfolio, on the account from day one.

Forward deployed engineer

Makes it work.

Builds the agents, connections, and workflows into your stack. Solves data access, permissions, and performance issues during implementation.

Deployment strategist

Makes it matter.

Maps the work to the outcomes your team is measured on, sequences the rollout, and puts numbers on what each agent returns.

Support engineer

Keeps it running.

Stays on the account after go live. Same team, same context, straight to someone who knows your portfolio.

How onboarding works

Four steps from first call to live agents.

A scoped rollout that runs alongside your current process, so you see value before you commit to more.

  1. 01

    Scope

    Week 1

    We map your portfolio with you and pick the one or two areas where REAL proves value fastest.

  2. 02

    Connect & ingest

    Week 1

    REAL's forward deployed engineers build every connection to your ERP, document, and identity systems, then ingest and normalize what you already have.

  3. 03

    Configure & validate

    Week 2

    Each agent is configured to your workflows, templates, and approval chain, then validated against your real documents before it acts.

  4. 04

    Iterate & expand

    Ongoing

    As agents deliver, coverage extends across new domains, compounding value across the portfolio.

Division of labor

Takes your data as it is. Takes the work off your team.

REAL works with what you have and does the setup around it. Your team names the starting point and signs off on the first outputs.

Your teamStays in control
  • Chooses the one or two areas to start with
  • Approves system access
  • Reviews the first outputs
  • Signs off before any agent takes action
REAL's teamDoes the heavy lifting
  • Builds every connection to your ERP, document, and identity systems
  • Ingests leases, amendments, invoices, CAM statements, maintenance records, tax bills
  • Normalizes all of it, including scans and inconsistent templates
  • Configures each agent to your workflows, templates, and approval chain
  • Runs the suite in parallel with your current process until you trust it

What changes on day one

  1. 9 to 18 monthsFirst agents live in two weeks
  2. Data migration projectNo migration, REAL reads documents in place
  3. Your team cleans and maps the dataREAL normalizes what you already have
  4. Internal IT build, sat in a backlogREAL forward deployed engineers run the build
  5. Cutover risk on go liveRuns in parallel with your current process
  6. Value arrives at the endValue inside the first quarter
  7. Your team runs the integration workAll the heavy lifting is on us
  8. You buy a platform and work out the restWe hand you the keys
  9. Consultants leave and the knowledge leaves with themYour team owns the operation
  10. Generic support queue, no contextDedicated first tier support from the team that built it

Your ledgers stay. The work moves.

SAP, NetSuite, Yardi, and Tririga keep the records. Reconciliation, abstraction, and enforcement happen in REAL.

REAL reads your documents in place.

Scanned leases, mismatched templates, amendments across five folders. REAL works with what you have, inside your permissions, with nothing exported or reformatted.

We own every connection.

Your ERP, document, and identity systems connect on our side of the line, with SSO from day one. Your IT team approves access and gets on with its year.

Ownership

From REAL-led to your team in control, by design.

  1. 01

    Deploy

    REAL-led

    Our team scopes, connects, configures, and validates. Your team approves access and signs off on first outputs.

  2. 02

    Run in parallel

    Shared

    Agents run alongside your current process. Your team works in REAL daily while our engineers stay embedded and tune against real outputs.

  3. 03

    Hand over the keys

    Your team

    Your team sets the workflows, the approval chains, and the expansion roadmap. Our support engineers stay on for escalation and every new agent you turn on.

The outcome

We deploy value fast and leave capability behind. By phase three, your team runs the decisions and the agents run the work.

Integrations

Live across your existing stack.

REAL connects on our side of the line to the systems that run your portfolio. Your ledgers stay in place, your identity provider stays in charge, and nothing is exported or reformatted.

ERP & finance
  • SAP
  • Oracle NetSuite
  • Yardi
  • MRI
  • Workday
  • Coupa
Documents & content
  • SharePoint
  • Box
  • Google Drive
  • Tririga
  • Egnyte
Identity & access
  • Okta
  • Azure AD / Entra ID
  • Google Workspace
  • Ping

Don't see your system? REAL's forward deployed engineers build new connections during onboarding, so your stack is covered whatever you run.

Ongoing support

Dedicated first tier support, from the team that built your deployment.

Your first line of support is the deployment team that already knows your leases, your templates, and your approval chain.

  • Named support contacts who know your portfolio
  • Same engineers who built your connections
  • New agents configured by the team that configured the first ones
  • Coverage sized to what is running in production

Two weeks to your first live agents. Then we hand you the keys.

Walk through your systems with our team, see REAL read a sample of your own documents, and map the fastest path to value.

  • Scope the first one or two areas
  • Connect your existing stack
  • Take the controls at phase three
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