REAL FAQs

One that sits on top of those systems rather than replacing them. REAL connects to the ERPs, lease and document systems, and operational tools your teams use every day, including IBM TRIRIGA, Yardi, MRI, Lucernex, SAP, NetSuite, Oracle, and Microsoft Dynamics, alongside storage and contract systems like SharePoint, Box, and DocuSign. It reads what is in those systems and the documents and emails they cannot, then surfaces the work as actions. Nothing gets ripped out.

Because a raw model is intelligence with nothing around it. It takes text in, gives text out, and then forgets: no memory of your portfolio, no retrieval that understands a lease, no tools, and nothing checking its work. Point it at a 75-page negotiated lease and it re-reads the whole thing every turn, misses the base year buried in a 2009 amendment, and confidently invents a number, at a high token cost. The model is not the hard part; the system around it is. REAL is that system for commercial real estate: a structured data model of your leases and locations, retrieval tuned to leases, invoices, and financials, working memory so it does not re-read everything, CRE-specific tools, and verification with human approval and a link to the source on every answer. The model underneath is swappable, Claude today and whatever is best tomorrow, but the layer that turns it into recovered cash and defensible decisions is what REAL builds. A generic LLM gives you a faster way to be confidently wrong. The system around it is what makes the same intelligence pay off on your portfolio.

A focused first deployment moves in phases rather than as one large IT project. The practical path is to pick one or two high-impact areas, connect existing data, and put the first automations to work, then expand from there. A REAL team runs onboarding alongside yours: focus areas in the first days, data connected next, and the first agents working inside the first quarter. Coverage extends across new domains as each one delivers.

No. The platform is built so your team stays in charge: critical decisions run through human review before any action is taken, and every output links back to its source so a person can verify it. The point is not to cut the team but to arm it. REAL gives skilled people their time back, helps them move faster and optimize more, and checks the things nobody had hours to check before, like re-auditing every CAM statement or re-testing the property tax on every location. The work that needs judgment stays with your people; the work that was being skipped for lack of time finally gets done.

For CAM and pass-through overcharges, recoverable items can surface in the first reconciliation cycle after the leases and the landlord statements are connected. More broadly, you can query connected portfolio data almost immediately, and the first agents are working inside the first quarter. The value compounds as more of the portfolio comes online, rather than arriving at the end of a long project.

Most lease and lifecycle systems were built to store data, and much of that data sits behind multi-click workflows or inside PDFs the system cannot read. REAL sits on top of what you already own, reads the documents and emails those systems cannot, and turns it into actions your team can take. Many teams bring in REAL after a system rollout stalled, precisely to make that investment finally pay off.

REAL connects to the ERPs, lease and document systems, data platforms, and operational tools enterprise teams already run. That includes IBM TRIRIGA, Yardi, MRI, Lucernex, CoStar, SAP, NetSuite, Oracle, Workday, Sage Intacct, and Microsoft Dynamics; document and contract systems like SharePoint, Box, Google Drive, Dropbox, DocuSign, and Adobe Sign; data platforms like Snowflake, Databricks, BigQuery, Salesforce, Tableau, and Power BI; and identity and workflow tools like Okta, Azure AD, Slack, Microsoft Teams, ServiceNow, and Jira. If something is custom, it can usually be connected.

Accuracy in this work is less about a single headline number and more about whether you can trust and check the output. REAL runs under human review, so nothing acts without approval, and every answer links back to the source document it came from. Where something is uncertain, it surfaces the uncertainty with the source attached rather than guessing, so your team knows exactly where to verify.

Pricing is custom, based on the size of your portfolio and the scope of agents you deploy. REAL is built for large multi-location enterprises, from a few hundred locations to several thousand, so the right starting point is a conversation about your footprint and the areas you want to cover first.

Yes. A dedicated demo shows REAL running on a sample of your own portfolio, using your leases and your terms, so you can see how it reads your documents and what it surfaces before any commitment. You can request one from the demo page.

Most CAM leakage hides in a few repeatable places: capital expenditures billed into the operating CAM pool, management fees above contractual caps, an incorrect pro-rata share after a GLA change, base year items that should be excluded, and anchor costs allocated to inline tenants. The work is checking each reconciliation against the specific lease terms, exclusions, and caps. REAL runs that check against every lease, flags disallowed charges and cap breaches with the clause attached, and prepares the recovery letter the moment one shows up.

Missed dates come from tracking obligations in spreadsheets that nobody owns end to end. The fix is to extract every critical date from the lease itself and watch it against the calendar continuously. REAL abstracts the dates and terms, tracks them across the portfolio, and alerts your team before a renewal, option, or break clause window closes.

Most TIA dollars expire unclaimed because the proof is assembled too late. The answer is to track what each lease still owes you and package the evidence as you spend, not after the deadline. REAL tracks remaining allowance per lease, packages the supporting invoices as costs are incurred, and prepares the claim before the submission window runs out.

By tracking each obligation against the lease clause that creates it and acting the moment one slips. A missed build-out delivery can trigger rent abatement, a co-tenancy failure can trigger a remedy, a repair on the landlord’s account should never be paid by the tenant. REAL holds every obligation against the lease and triggers the right at the moment it applies, so what you are owed is recovered instead of absorbed.

Abstraction is the bottleneck because reading every lease by hand does not scale across hundreds of locations. REAL extracts the dates, financial terms, clauses, and rights from each lease and maps them into a structured record, with every field linked back to the page it came from so your team verifies rather than re-reads.

The fields that drive money and risk: critical dates, renewal and termination options, rent steps and escalations, CAM and pass-through terms, co-tenancy and kickout clauses, use and exclusive restrictions, insurance requirements, and landlord work-letter and tenant improvement allowance references. REAL pulls each of these into a structured record with every field linked back to the clause it came from, so the abstract is verifiable rather than just a summary.

Manual abstraction is slow and hard to scale, and a generic tool reads a lease with no sense of what matters in one. REAL is grounded in your own lease data and built on real estate domain context, so it tells a kickout clause from a co-tenancy trigger, maps the output into the formats your lease-admin and finance teams already use, links every field to its source, and routes conflicts and uncertainties to a person rather than guessing.

REAL handles the documents a real portfolio actually contains: NNN, gross, and modified-gross leases, along with letters of intent, amendments, and work letters, across multi-location portfolios. Scanned, redlined, and inconsistent formats are the expected case, not the exception.

Yes. The point of abstraction is to remove manual re-keying, so the output comes out structured: Excel tables, PDF reports, JSON data, and system-import formats that line up with your lease-administration and project tools. The abstract goes back into the systems your team already works in.

Risk review reads for non-standard language in the sections that carry the most exposure: termination, default, force majeure, assignment, and liability. REAL flags where a lease deviates from standard, prioritizes the high-impact deviations, and attaches a citation to each, so legal and lease-admin time goes to the clauses that actually matter.

Compliance breaks when the accounting and the underlying lease drift apart, usually after a modification or a missed amendment. Holding the lease itself as the source of truth keeps the calculations defensible. REAL maintains auditable, current lease data and runs ASC 842 and IFRS 16 calculations from it, so compliance is held continuously rather than rebuilt at quarter close.

Every figure an auditor questions should link to the clause it came from. When the trail from entry to source is one click, the audit gets shorter. REAL keeps each calculation tied to the source lease, so a number can be traced to its origin without a manual document hunt.

A lease modification should flow through to the accounting automatically, not wait for someone to notice. REAL works from a single lease record shared across the platform, so when a term changes the accounting reflects it, and lease administration and finance are working from the same source rather than reconciling two versions.

Overruns usually start as scope gaps and unverified change orders that nobody caught early. The control is structured visibility: every bid, plan, and change order read against the others and against what similar projects actually cost. REAL structures build plans and documents, benchmarks costs across your portfolio and the market, and tracks budget against actuals so a problem shows up while it is still cheap to fix.

Compare them line by line against each other and against what comparable projects in your own portfolio paid, not against a single market average. REAL reads bid sets, compares contractor bids, benchmarks against portfolio and market rates, and scores vendor performance, so the award decision rests on evidence rather than the lowest headline number.

By reading the documents closely enough to find what is missing, which is hard to do by hand across many projects. REAL detects scope gaps and exclusions before they turn into change orders and verifies the change orders that do come through, so surprises are caught at the document stage instead of the invoice stage.

By comparing the bid set to the as-built and flagging every deviation. Done manually this is slow and easy to skip, which is how omissions slip through. REAL compares plans to as-builts and surfaces deviations and compliance risk in real time, so what you paid for is what got delivered.

Drawings are the source of truth for a build, but the quantities are locked inside CAD files that most software cannot read. REAL runs a takeoff pipeline that reads CAD drawings, including DWG and DXF, finds and clusters the labels and annotations, renders them, and builds an evidence-backed report. Every count and quantity links back to the spot on the drawing it came from, so the takeoff is something your team can verify rather than a black-box number.

A budget is only useful if it reflects what is actually coming, including the change orders that have not been approved yet. REAL tracks budget against actuals across the project and factors verified and pending change orders into the projected final cost, so the number your team is working from is the real one, not the one from the original bid.

A change order is rarely just a line-item cost. It can expand scope, move the budget, and put substantial completion or the opening date at risk. REAL verifies each change order, shows its cost and scope impact against the contract, and flags the ones that threaten the schedule, so the decision to approve is made with the full picture rather than after the fact.

Fair pricing is a comparison problem: what did this trade or line item cost on comparable projects, and is this number an outlier. REAL benchmarks change order pricing against your portfolio history and market rates and flags outliers by trade or line item, so a push-back on price is backed by evidence rather than instinct.

Scope creep shows up as a pattern, not a single change order: a run of changes that suggests work which should have been in the base scope. REAL identifies those patterns across a project and surfaces them, so a string of small additions does not quietly become a large overrun.

The signal is in the data you already have: an HVAC unit that is old and over-cycling, a roof with a maintenance history pointing one way. The trick at scale is reading that signal early and putting a number on it. REAL reads operational data, work orders, and site imagery to flag assets heading for failure, then shows the act-now cost against the wait-and-fail cost, so the budget gets protected before the July breakdown and the emergency rate that comes with it.

Start from condition evidence, not a wish list. Tie every proposed dollar to the asset’s real condition and to the performance of the location it sits in, then sequence the work against the budget you have. REAL builds the capital plan with each dollar allocated, each location sequenced, and each savings opportunity captured, so the plan is ready to execute rather than ready to argue about.

By keeping repairs, asset condition, and location performance in one record instead of three. When a repair raises a location’s value score or extends an asset’s useful life, that link should be visible before the money is committed. REAL ties each repair to the outcome it produces, so facilities spend reads as an investment with a return rather than a cost line.

A complete and current picture of each asset: photos, work orders, sensor and inspection data, and the site record, all in one view. Predictions are only as good as the condition data behind them. REAL pulls physical and digital sources into a single view per location so decisions reflect what is happening on the ground right now, not what a spreadsheet said last quarter.

Utility billing errors hide in the volume: thousands of bills a month, and the abnormal ones look like all the others until someone checks. The fix is to watch usage and billing continuously and route the anomalies to the right team. REAL analyzes utility usage and billing across the portfolio, flags overcharges and abnormal consumption at the location and portfolio level, and surfaces the bills worth reviewing so the savings are not left on the table.

Premiums track the risk profile underwriters can see, so the lever is an accurate, current picture of every property rather than a stale schedule of values. When condition, occupancy, and exposure are documented and up to date, you negotiate from evidence. REAL maintains a continuously updated risk profile per location to support underwriting and reduce avoidable premium.

Risk changes as buildings change, so a once-a-year snapshot drifts out of date almost immediately. The fix is to keep the profile tied to live operational and condition data per location. REAL updates each property’s risk picture continuously from the same record the rest of the platform runs on, so what the insurer sees matches what is actually there.

The same way you catch any pass-through error: check what was billed against what the policy and the property actually justify. REAL audits premiums and exposure against the underlying record and flags discrepancies with the source attached, so a question to the broker is backed by evidence rather than a hunch.

Overassessments surface by comparing each property’s assessment against comparable locations and its own history, which is hard to do across hundreds of parcels by hand. REAL combines lease data, assessor records, and tax rules to flag over-assessed properties and missed appeal opportunities, so the cases worth pursuing are identified before the appeal window closes.

Tax pass-throughs should be checked against the lease the same way CAM is, because the same kinds of errors appear. REAL audits the tax charges billed to you against the lease terms and the underlying assessment, and flags discrepancies with the supporting record attached.

Appeal when the evidence shows the assessment is out of line with comparable properties or the property’s actual condition and value, and when the deadline still allows it. REAL surfaces which properties have a defensible case and the timing to act, so appeals go where the recovery is real rather than across the board.

The decision rests on each site read against its own lease calendar and performance: break clauses, leases over market, under-target performance, and foot-traffic trends. REAL models every keep, downsize, expand, and consolidate decision with real financial outputs, with each site read against its own lease, so the case is built before the window to act closes.

Rank the options by savings, feasibility, and timing rather than gut feel, then pressure-test the numbers before anyone signs. REAL ranks consolidation candidates and models the financial impact of each, so leadership commits capital against a validated scenario instead of an estimate.

Waiting for quarter close means acting a quarter late. Continuous monitoring per location catches the change when it happens. REAL keeps watch on every location and surfaces underperformance, risk, and over-market leases as they appear, so your team can act on them in real time.

Automation should do the analysis and assemble the case, while the call stays with your team. REAL turns live operational data from across the network into ranked, financially modeled options, then routes every strategic decision through human review before anything moves.