REAL at CoreNetOct 26–28

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For facilities and operations teams

Every issue routed, tracked, and closed with the outcome attached.

REAL routes every facilities issue to the right vendor, tracks it against SLA, and ties every dollar spent to what it actually fixed.

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Every issue routed to whoever can actually resolve it.
Today, 12:45 PMfacilities

REAL matches an incoming issue against vendor coverage, historical performance, and current load, so the request goes to the technician or vendor most likely to fix it right the first time.

Issue routed · Refrigeration · Dallas

Vendor matched

ColdChain Svc

Historical resolution rate

94%

Dispatched

4 min

An AI operations expert that closes the loop on every facilities issue, from the moment it’s reported to the outcome it produced.

  • A work order that gets routed to the wrong vendor, sits past SLA, or closes without confirming the fix worked costs more than the repair itself
  • REAL routes, tracks, and confirms resolution across every site
01

Every issue routed to whoever can actually resolve it.

REAL matches an incoming issue against vendor coverage, historical performance, and current load, so the request goes to the technician or vendor most likely to fix it right the first time.

Issue routed · Refrigeration · Dallas

Vendor matched

ColdChain Svc

Historical resolution rate

94%

Dispatched

4 min
02

SLA tracked against every open issue, in real time.

REAL tracks every open work order against its SLA clock, and escalates automatically when a vendor is trending toward a miss, so an issue doesn’t sit unresolved past the point your team expected it closed.

Technician servicing a rooftop HVAC unit
03

Every repair dollar, tied to the outcome it produced.

REAL ties every completed repair back to the asset’s condition score and the site performance it affects, so your team can see which spend actually moved the needle.

Location value score

CVS · Michigan Ave, Chicago

81

↑ from 67

HVAC serviced

+8

Roof sealed

+7

Plumbing replaced

+5

Check the warranty before paying for the repair.

A recently completed project can leave equipment, fixtures and systems under warranty, but that information doesn't always reach the facilities team.

REAL can use project closeout documents, equipment records, vendor agreements and warranty information to identify coverage that may apply before work is assigned.

Facilities teams can review the responsible vendor and relevant terms before approving a paid repair.

Repair request

Equipment
Rooftop HVAC unit
Location
Store 0412, Denver RiNo
Reported issue
Compressor not starting

Warranty review

Installation date
From project closeout record
Warranty record
Equipment warranty on file
Installing contractor
Listed in handover documents
Coverage status
May apply: confirm terms

Next action

Review installing vendor responsibility.

Project records and warranties can start in Project Management & Delivery.

4 agents

The Facilities agents

Agents that predict failures, route every issue with full asset context, and close compliance gaps early.

One agent is powerful.
A suite is transformative.

Each REAL agent is an expert in its domain, built to share context and act on what the others know. The more agents work in your portfolio, the more complete each one’s view of it becomes, and the stronger every decision your team makes.

FacilitiesRight issue. Right owner. Right action.Connect asset condition, service history, contracts, work orders and site context to prevent failures and route the work that needs attention.Explore Facilities
ConstructionCatch the gap before it becomes cost.Connect drawings, standards, estimates, bids, scope, contracts and project history from first plan through final cost.Explore Construction
Portfolio StrategyRun the portfolio decision across every location.Combine economics, leases, physical feasibility, operations, market context and external constraints to rank what to do next.Explore Portfolio Strategy
Lease AccountingFrom ASC 842 to every lease-related payment.Maintain lease accounting, validate CAM and rent changes, control payments and trace every calculation back to the governing source.Explore Lease Accounting
Lease AdministrationTurn every lease term into action.Keep rights, obligations, dates, notices and recoveries current across the full lease portfolio, with the governing clause attached to every action.Explore Lease Administration

FAQ

Initial agents live in two weeks.

Start with one or two high-value workflows, connect the required data and documents, measure the result, then expand across domains.

  • A tailored onboarding for every enterprise.
  • Fitted to how you actually work.
  • Continuous support as your portfolio evolves.
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