For property accounting, asset management, and finance teams

Produce every tenant reconciliation from the lease, not a spreadsheet.

Pools, gross-up, caps, CPI, and proration computed per lease from your documents and ledger. Tenant letters go out in weeks instead of months.

Why it matters

An AI CAM expert that reads every lease and ledger, computes each tenant's share, and produces the reconciliation letters.

Reconciliation season without rebuilding a spreadsheet per property, and a number you can defend line by line.

1.2B sq ft

analyzed across enterprise portfolios

8M+

tasks processed across enterprise portfolios

14%

average cost reduction across portfolio

01

Compute the pool, the gross-up, and every tenant share.

REAL reads your leases and ledger, applies the exclusions and gross-up each lease specifies, and computes every share. Your team reviews finished output rather than assembling it.

Master TabNorthgate Center · FY25

Recoverable pool

$2,847,000

Exclusions applied

§9.2 carve-outs · capital, leasing costs

−$214,000

Gross-up to 95% occupancy

+$132,000

Anchor contribution · fixed

Anchor A · §3.4 · capped at $186,000

−$186,000

Tenants computed

33
Ready for reviewevery figure sourced
02

Model every lease on its own terms, not the property's.

One suite caps controllable expenses, one indexes to CPI, one has a base year, and an anchor contributes a fixed amount that reshapes everyone else's share. Holding all of that in a spreadsheet is why reconciliation season takes what it takes.

Recovery StructuresNorthgate Center

Anchor A

§3.4

Fixed contribution $186K

Suite 120

§7.1

Cap 4% controllable

Suite 240

§7.3

Base year 2021

Suite 310

§7.2

CPI-indexed · CPI-U 3.1%

Suite 415

Net · no cap · no exclusions
33 leases33 structures

Each structure modeled individually

03

Reconcile against what tenants actually paid.

The true-up is only right if the estimate side is right. REAL validates escrows collected against estimates billed before it computes what each tenant still owes or is owed back.

Escrow PositionNorthgate Center · FY25

Estimates billed

$2,714,000

Escrow collected

Suite 415 · 2 months outstanding

$2,698,400

Actual recoverable

$2,847,000
Net billable to tenants$148,600
04

Catch the unusual expense before a tenant does.

An unexplained jump in the pool is the line a tenant audit goes after first. REAL compares each expense against prior years and flags what needs an explanation while there is still time to prepare one.

Expense VarianceNorthgate Center

Security · +71%

new line item · not in prior pool

FLAG$96,400

Landscaping · +34%

no scope change on record

FLAG$41,200

Utilities · +4%

$214,000

Snow removal · +6%

$28,900
2 items flaggedbefore tenant letters issue
05

Surface the gap as a question, not a wrong number.

A missing exhibit or an unconfirmed occupancy assumption stops the calculation instead of quietly skewing it. Nothing computes on an incomplete input, which is what keeps the output defensible.

Readiness CheckNorthgate Center

General ledger complete

Rent roll current

Suite 415 · Exhibit C missing

BLOCKED

Occupancy assumption unconfirmed

REVIEW
Output held until inputs resolve
06

Issue letters that agree with the master tab.

The letters and the master tab come from one payload, so they cannot drift apart. When a tenant challenges a line, the provision, the ledger entry, and the share calculation are all one click away.

Tenant Reconciliation LetterSuite 240

Tenant share of pool

$84,200

Base year adjustment

§7.3 · 2021 base

−$11,400

Escrow credit

−$79,100

Trace

Master tab row 18

GL 6100–6480
Matches master tabsame payload

Recovery is what the lease allows.

REAL is not built to bill tenants more. Under-recovery from a cautious spreadsheet and over-recovery that returns as a dispute are the same problem, which is a reconciliation nobody can fully verify.

07

Keep every recovery structure current as leases change.

Amendments apply in sequence, so a cap or exclusion that expired two amendments ago stops being honored the moment it should. Each change reaches the calculation when it is signed, and next year's reconciliation starts from the lease as it stands today.

CAM AGENT ⇄ LEASE ADMINISTRATION AGENT
Downstreamrecovery structures · caps · base years · CPI
Upstreamexecuted amendments · new leases · assignments
Live Context Updateauto

Suite 310 amended · cap added → CAM Reconciliation

Recovery structure updated for FY26

The REAL Suite

One agent is powerful. A suite compounds across your portfolio.

Each REAL agent is an expert in its domain, built to share context and act on what the others know. The more agents work in your portfolio, the more complete each one’s view of it becomes, and the stronger every decision your team makes.

CAM Reconciliation for landlords

Frequently asked questions

  • It reads your lease documents and general ledger, then computes pools, exclusions, gross-up, caps, CPI adjustments, anchor contributions, proration, and each tenant’s share. Every figure traces back to the lease provision and the ledger entry behind it, so the calculation can be inspected rather than trusted.

  • Yes. Anchors frequently contribute a fixed or capped amount rather than a straight pro-rata share, which changes the pool the remaining tenants divide. REAL applies the anchor provision first and computes everyone else against what is actually left.

  • Recovery terms are modeled per lease, not per property, so a center with thirty different structures reconciles as thirty structures. Caps, CPI indexation, base years, exclusions, and gross-up assumptions each apply from the lease that specifies them.

  • Yes. Estimates billed and escrow actually received are reconciled before the true-up computes, because a correct pool against a wrong estimate still produces a wrong tenant balance.

  • Both, generated from the same payload so the two agree. A readiness check holds output until the inputs are complete, which prevents the common failure of a letter that does not tie to the master tab.

  • Open the figure and the governing provision, the ledger entry, and the share calculation are all there. Most disputes end when the tenant can see the derivation rather than being asked to accept a total. REAL also flags unusual year-over-year increases before letters go out, so the explanation is prepared in advance.

  • It works from your lease documents and exported ledger data, in the form you already hold them, and runs on top of Yardi and the systems you already own. Nothing gets replaced.

  • In the base, before any single charge is even wrong. A pro-rata denominator that understates leasable area, tenants carrying less than their lease-defined share, and vacant units absorbing cost the leases assign elsewhere. REAL checks the allocation itself each cycle, recommends the corrected charge for each gap, and shows the lease language behind it.

  • This is one of the most common underbilling errors: the occupancy adjustment gets applied twice, once in the proration and again in the fee base, and the tenant is billed less than the lease provides. REAL computes the admin fee on the base the lease defines, applied once, with the derivation attached.

  • REAL runs in a single tenant on your data, SOC 2 Type II and ISO 27001 certified, and your data is never used to train any model. Nothing goes to a tenant unless you have approved it.

Tenant auditing reconciliations you receive? See CAM recovery audit for tenants

Close reconciliation season in weeks, with every figure traced to the lease.

See REAL compute a master tab and tenant letters from one of your own properties.

  • Every lease on its own terms
  • Letters that tie to the master tab
  • Every figure traced to source
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