Produce every tenant reconciliation from the lease, not a spreadsheet.

FAQ

• How does REAL calculate CAM for landlords?

  It reads your lease documents and general ledger, then computes pools, exclusions, gross-up, caps, CPI adjustments, anchor contributions, proration, and each tenant’s share. Every figure traces back to the lease provision and the ledger entry behind it, so the calculation can be inspected rather than trusted.

• Does it handle anchor tenant contributions?

  Yes. Anchors frequently contribute a fixed or capped amount rather than a straight pro-rata share, which changes the pool the remaining tenants divide. REAL applies the anchor provision first and computes everyone else against what is actually left.

• What about CPI-indexed and base year leases in the same center?

  Recovery terms are modeled per lease, not per property, so a center with thirty different structures reconciles as thirty structures. Caps, CPI indexation, base years, exclusions, and gross-up assumptions each apply from the lease that specifies them.

• Does it check escrows against what was actually collected?

  Yes. Estimates billed and escrow actually received are reconciled before the true-up computes, because a correct pool against a wrong estimate still produces a wrong tenant balance.

• Does it produce the master tab and the tenant letters?

  Both, generated from the same payload so the two agree. A readiness check holds output until the inputs are complete, which prevents the common failure of a letter that does not tie to the master tab.

• What happens when a tenant disputes a line?

  Open the figure and the governing provision, the ledger entry, and the share calculation are all there. Most disputes end when the tenant can see the derivation rather than being asked to accept a total. REAL also flags unusual year-over-year increases before letters go out, so the explanation is prepared in advance.

• Does REAL connect to our property management system?

  It works from your lease documents and exported ledger data, in the form you already hold them, and runs on top of Yardi and the systems you already own. Nothing gets replaced.

• Where does allocation leakage usually hide?

  In the base, before any single charge is even wrong. A pro-rata denominator that understates leasable area, tenants carrying less than their lease-defined share, and vacant units absorbing cost the leases assign elsewhere. REAL checks the allocation itself each cycle, recommends the corrected charge for each gap, and shows the lease language behind it.

• What happens with admin fees on partial-year tenants?

  This is one of the most common underbilling errors: the occupancy adjustment gets applied twice, once in the proration and again in the fee base, and the tenant is billed less than the lease provides. REAL computes the admin fee on the base the lease defines, applied once, with the derivation attached.

• Is our data secure?

  REAL runs in a single tenant on your data, SOC 2 Type II and ISO 27001 certified, and your data is never used to train any model. Nothing goes to a tenant unless you have approved it.